Printer Offline Instructions
First ensure that your printer is plugged into the power, is powered on, and USB cable is connected to the correct port on the printer and computer (or network cable is connected to printer and jack on the wall if printer uses network connection.)
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Click Windows icon on bottom left of desktop
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Click Control Panel (or type “control panel” in the “Type here to search” box)
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Click Hardware & Sound
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Click Devices & Printers
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Right Click your specific printer icon and click "See What’s Printing"
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Click “Printer” on top left
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Click “use printer offline” if there is a check mark next to it. This should remove the check mark and bring printer into online mode.
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When done properly, it should look like this
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Please submit a ticket, or update your existing ticket if this does not solve your issue.